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Intellectual Property

The content of the madwaxcandles website (logos, trademarks, pictures, text and designs) is protected. You do not have permission to copy, modify, distribute or reproduce the content of the madwaxcandles website.

Orders

Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.

Payment

Payment can be made via Paypal in a secure environment. We accept Visa, Delta, Mastercard, Switch, Visa Electron and Solo. If full payment for goods is not received, we reserve the right not to deliver the goods until all transactions are complete.

Delivery

Subject to stock availability, UK orders are dispatched once payment is confirmed and should be received with 5 working days. Most items are actually sent first class the next working day after your order is confirmed. We use Royal Mail postal service for all our deliveries and there is a standard delivery charge of  £4.95 per order..

Damaged goods

Madwaxcandles does complete product quality checks before orders are despatched. However, if you receive damaged goods, you must inform us via info@madwaxcandles.co.uk or 01273 911512 within 48hours for us to arrange an exchange or refund. When contacting us, please include your order reference number, your name and a description of the damaged items (please note candles must be unlit). We also may ask for evidence, such as a photograph of the damaged products. A full refund will equate to the cost of goods, less postage.

Returns policy

If you are not completely satisfied with your purchase, we will gladly accept returns up to 7 days from the date of purchase. You must return the goods in the condition that you received them including original packaging. We shall not accept used products or those sent in an unsuitable condition. Please note customised goods may be subject to a partial refund.

Please contact us via info@madwaxcandles.co.uk or 01273 911512 if you would like to discuss returning a product.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. A full refund will equate to the cost of goods, less postage.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We cannot accept responsibility for any parcels lost in transit.

Liability

You agree that you are at your own risk when using the madwaxcandles website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:

•    Any special loss
•    Any loss of revenue, profits, business or contracts
•    Any loss of data
•    Any loss of reputation

Our website may contain links to other sites – we are not responsible for the content on these sites.

Warranty

We make no warranty or guarantees regarding our products or information provided on our website. In particular we do not guarantee:
•    Burn times - as these may vary in different environments
•    Burning instructions and tips - these are provided for guidance only. It is your responsibility that all candles are used safely. We will not accept responsibility for misuse.

Availability of madwaxcandles website

We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.

Complaints

If you have any complaints about our products or service, please email us on info@madwaxcandles.co.uk
or write to us at

Madwaxcandles
57 High Street
Rottingdean
East Sussex
BN2 7HE

Trade enquiries

If you are interested in stocking our products then please contact us would like to atock our productsact us via email info@madwaxcandles.co.uk or 01273 911512