The content of the madwaxcandles website (logos, trademarks, pictures, text and designs) is protected. You do not have permission to copy, modify, distribute or reproduce the content of the madwaxcandles website.
Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.
Payment can be made via Paypal in a secure environment. If full payment for goods is not received, we reserve the right not to deliver the goods until all transactions are complete.
Subject to stock availability, UK orders are dispatched once payment is confirmed and should be received with 5 working days. Most items are actually sent first class the next working day after your order is confirmed. We use Royal Mail postal service for most of our deliveries and there is a standard delivery charge of £4.95 per order..
Madwaxcandles does complete product quality checks before orders are despatched. However, if you receive damaged goods, you must inform us via firstname.lastname@example.org within 48hours for us to arrange an exchange or refund. When contacting us, please include your order reference number, your name and a description of the damaged items (please note candles must be unlit). We also may ask for evidence, such as a photograph of the damaged products. A full refund will equate to the cost of goods, less postage.
If you are not completely satisfied with your purchase, we will gladly accept returns up to 7 days from the date of purchase. You must return the goods in the condition that you received them including original packaging. We shall not accept used products or those sent in an unsuitable condition. Please note customised goods may be subject to a partial refund.
Please contact us via email@example.com or 07563 349604 if you would like to discuss returning a product.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.
You agree that you are at your own risk when using the madwaxcandles website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:
Our website may contain links to other sites – we are not responsible for the content on these sites.
We make no warranty or guarantees regarding our products or information provided on our website. In particular we do not guarantee:
Availability of madwaxcandles website
We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.
If you have any complaints about our products or service, please email us on firstname.lastname@example.org